We provide worldwide free shipping for orders over $100, no extra fees occur.
The production time of sex dolls is 4-7 working days, then it requires 5-10 workings days for shipping. In total, you’ll receive your doll approximately 3-4 weeks after placing your order. We cannot absolutely guarantee the sex doll delivery time as the customs of some countries may spend a long time to release a shipment. You will receive an email notification with the tracking details once your doll is shipped.
More information with regarding to shipping:
1) Orders are shipped in discreet, unmarked cardboard cartons. They are well sealed and protected to both keep your doll safe and protect your privacy.
2) Your doll will be delivered directly from our factories in China to your doorstep or your local FedEx/UPS facility for pick-up via UPS, Fedex, DHL or other logistics.
3) Customs may open and inspect your doll during the transport.
4) For some countries, the customs might charge you the import tax duties upon arrival. Our shipping agent will help you with the custom clearance procedures, but the tax fees are your responsibility.
5) A signature is required upon delivery.
* We don't ship dolls to below countries due to the sex doll prohibited laws:
India, Middle East, Malaysia, Indonesia, Thailand, Africa, Pakistan, Mexico, Brasil.
* Dolls under 140cm to the United Kingdom or Norway are not allowed because of the import laws.
Sex Doll Order Cancellation, Returns and Exchanges
Please contact us at [email protected] within 24 hours of your purchase with your order number for the cancellation. After 24 hours we have begun the production and your order cannot be canceled for whatever reasons.
ALL SOLD ITEMS CANNOT BE RETURNED
As our products are adult toys and complementary accessories, due to local law (law in the U.S). Adult toys cannot be returned in whatever circumstances, even if the items have not been opened or used.
Furthermore, product quality is our biggest concern. We conduct a quality inspection on each doll before we ship it to you. In the unlikely case that you find your doll is defective or damage upon delivery, please let us know within 24hours. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, we may arrange to ship a new item to you, depending on the situation.
If the doll is damaged due to improper use, you are not eligible for any free exchanges. But we are willing to provide professional suggestions on how to minimize your loss. Please read our FAQs and Sex Doll Care Guideline carefully in advance.
According to the local Sex Toy Law, any used sex doll will not be accepted for exchange. If you return a used sex doll for whatever reasons, we will immediately destroy it and you are not eligible to receive an exchange.